1415 Bonhill Road, Unit 5, Mississauga, ON L5T 1R2

We’re open Monday – Friday, 8 a.m. – 6:00 p.m. EST

Frequently Asked Questions

About Us

facilitycleaningsupplies is a division of Vibraclean Corporate Housekeeping.

We are a full service distributor of facility cleaning services and cleaning supplies.

We pride ourselves on our ability to respond quickly and efficiently to your needs.

What are the delivery charges for orders from the Online Shop?

We offer Free Delivery within the GTA on a minimum $ 250 purchase.

How long will delivery take?

3 business days to deliver your order.

What exactly happens after ordering?

After completing the shipping (and coupon discount information if available), you will need to enter in your payment details. Once you have completed the form, click on the “Review Order” button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the “Submit order” button to the lower right of your screen.

You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department using one of the options listed at the top of this page.

Do I receive an invoice for my order?

You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

You can log in to print invoices and view your online order history.

How secure is shopping in the Online Shop? Is my data protected?

We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our supplies store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

Vibraclean respects your right to privacy when using our websites. We collect information about you to improve your shopping experience.

The information we collect is used to process and fulfill your order.

We recognize that we have to keep your information confidential and we will not release it to any third parties without your permission.

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online, please feel free to e-mail us at info@vibraclean.com.

Returns and Refunds

Vibraclean will accept returns on some items (up to 30 days after delivery date for credit.

Vibraclean will charge a 15% restocking fee for special order non stock items.

Vibraclean will only accept returned unused products in their original packaging.

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